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The St. Cloud Utilities Customer Service Walk-In Center on the first floor of Building A City Hall offers the following services: Cashier Counter - Full Customer Service for St. Cloud Utilities billing questions, payments, adjustment requests, account establishment, transfer or termination, general customer service. Additionally, OUC payments are accepted with no convenience fee (OUC bill stub or account # is required) Construction & R-O-W Permit Counter - Irrigation permits, Right of Way Permits, Driveway Permits, Hydrant Meters, Associated new meter installation.
Bank Draft is also known as Automatic Withdrawal, Bank Draft, Pre Authorized Payment (PAP), or Automated Clearing House (ACH). Please register your account online at myutilities.stcloud.org to automatically deduct the total of your St. Cloud Utilities bill from your bank account. You’ll know that the automatic withdrawal program is in effect when you receive a bill with the words “DO NOT PAY”. Accounts will be drafted monthly by the due date shown on the bill.
City of St. Cloud (St. Cloud Utilities) payments will be due on a monthly basis by the 21st day after the bill date that appears on the bill. To ensure payments are received and posted in a timely manner, all due dates must be reviewed by customers on each City of St. Cloud (St. Cloud Utilities) utility billing statement.
City of St. Cloud St. Cloud Utilities PO Box 31304, Tampa, FL 33631-3304
24-hour drop box located on the west-end of City Hall. Payments are sent to the payment processing center in Tampa and are not processed on the same day (Allow 3-5 business days for processing). · Drop box located in the main lobby of City Hall Building A. St. Cloud Utilities payments made in this drop box by 2pm will be processed the same day. Payments after 2pm will be processed the next business day. (Please allow 3-5 days to process OUC payments.)
Please call 407-957-7344 (option 2) or visit myutilities.stcloud.org to pay your bill with our electronic check service through Invoice Cloud, an independent service provider. E-check payments online and by phone are free. Your onetime payment will be deducted from your checking account.
Invoice Cloud, an independent service provider, processes all credit card payments made to City of St. Cloud. Call 407-957-7344 (option 2) or visit myutilities.stcloud.org to pay your bill using Invoice Cloud. Payments may be made using your American Express, Visa, Mastercard or Discover Card. Invoice Cloud charges a convenience fee of $2.95 per $300.00. Maximum payment amount is $300.00 per transaction.
Payments can be made at any authorized third party location (a convenience fee may apply). Amscot is currently the only authorized third party payment location. Amscot charges a fee of $1.25 per transaction.
Register online at myutilities.stcloud.org to automatically deduct the total of your St. Cloud Utilities bill from your bank account.
Payments can be made in person at SCU Customer Service Walk-In Center in City Hall, Building A, first level from 8 a.m. to 5 p.m. (OUC) Electric Payments are accepted in our office if you have your OUC bill or account number.
Register online at myutilities.stcloud.org to pay your utility bill by text.
Contact our office immediately so that you may pay the needed fees to avoid service interruption. All payments for returned checks will need to be paid in cash and a fee will be assessed as follows: Under $50.00 - $25 Fee $50.00-$299.99 - $30 Fee $300 & up - $40 Fee or 5% whichever is greater
**Payments that are returned for past due balances will be considered for disconnection upon processing