St. Cloud Utilities
ST. CLOUD UTILITIES CUSTOMER SERVICE CENTER INFORMATION
Our Customer Service Center offers services online, by phone, and in office. We are happy to assist you with all of your water service needs. For questions about your utilities bill, or to start/stop/transfer service, call St. Cloud Utilities Customer Service at 407-957-7344. if you have an issue with Solid Waste, Water or Wastewater, Public Works, or other departments within the City of St. Cloud, you can make requests through the Citysourced App. by clicking here.
Assisting our citizens with their “Water Bills” during COVID-19
We do understand how incredibly challenging Covid-19 pandemic has been for many families in our community, and we stand committed to providing exceptional customer service and utilities to our citizens during this time. If you are experiencing a financial hardship, and have fallen behind on your payments, we have these financial programs below to assist you.
We understand everyone’s situation is different, and we want to work with you to customize a payment plan that will help you pay off your past due balance. Please call us today at 407-957-7344 or email us at firstname.lastname@example.org and one of our dedicated agents will be happy to help you.
St. Cloud Cares Utilities Assistance Program
St. Cloud Utilities (SCU) in partnership with the Osceola Council on Aging (COA) has the St. Cloud Cares Program to provide financial assistance to St. Cloud utilities customers who are experiencing financial hardships. To apply for the program, customers can call the COA at 407-846-8532 or visit https://osceolagenerations.org/services/covid19-emergency-utility-assistance/.
We are in this together, and we hope you and your family continue to stay safe and well amidst the disturbance with COVID-19.
OSCEOLA COUNTY COVID-19 UTILITies ASSISTANCE
Applications for COVID-19 utilities assistance are available beginning October 5th, 2020 through Osceola County and the CARES Act. If you have been impacted by the COVID-19 pandemic, you may qualify for utilities assistance. for more information visit: http://housing.osceola.org.
IRRIGATION VIOLATION REMOVAL
If you received an irrigation violation warning and would like to remove the warning from your St. Cloud Utilities Account, please click here: Irrigation Scheduling Enforcement
**For the St. Cloud Utilities Water Information Portal and information on the unidirectional flushing schedule click here
Paperless E-bill is a fast, easy, secure, and FREE way to eliminate your paper bill and receive and pay your bill online.
To sign up for paperless billing, please visit the St. Cloud Utilities website to log in or create a new account
FOR WATER, BACKFLOW, OR SEWER CONCERNS
For water, backflow, or sewer concerns, City of St Cloud should be contacted first at 407-957-7344 prior to plumbing contractors to evaluate if the service of a plumber is necessary. If a plumber is contacted first, City of St. Cloud will not assume responsibility for incurred costs. Outside of normal business hours, please call 407-891-6700.
- Log In/Manage Account
- Make a Quick Payment
- Solid Waste Division
- Ways to Conserve
- Orlando Utilities Commission (OUC) Main Website
- 2019 Water Quality Report
- 2021 Water & Sewer Consumption Rates
- Flushing Program Q & A’s