St. Cloud Utilities

THE SEPTEMBER 22, 2020, "PRECAUTIONARY BOIL WATER NOTICE" FOR THE AREA OF PALAMAR OAKS FOR MONROE AVE. AND HAMILTON CT. IS HEREBY RESCINDED FOLLOWING THE SATISFACTORY COMPLETION OF THE BACTERIOLOGICAL SURVEY SHOWING THAT THE WATER IS SAFE TO DRINK.

 

FOR MORE INFORMATION YOU CAN CALL CUSTOMER SERVICE AT 407-957-7344 OR VISIT  WWW.STCLOUD.ORG/WATER. THANK YOU.


TO VIEW A MAP OF THE AFFECTED AREA, CLICK HERE MAP VIEW.



THE SEPTEMBER 21, 2020, "PRECAUTIONARY BOIL WATER NOTICE" FOR THE AREA OF US HWY. 192 FROM OLD CANOE CREEK RD. WEST TO THE ST. CLOUD CANAL IS HEREBY RESCINDED FOLLOWING THE SATISFACTORY COMPLETION OF THE BACTERIOLOGICAL SURVEY SHOWING THAT THE WATER IS SAFE TO DRINK.

 

FOR MORE INFORMATION YOU CAN CALL CUSTOMER SERVICE AT 407-957-7344 OR VISIT  WWW.STCLOUD.ORG/WATER. THANK YOU.

TO VIEW A MAP OF THE AFFECTED AREA, CLICK HERE MAP VIEW.


RESCISSION OF THE SEPTEMBER 20, 2020, "PRECAUTIONARY BOIL WATER NOTICE" FOR THE AREA OF NEPTUNE RD. FROM AMES HAVEN RD. EAST TO US HWY. 192 AND AMES HAVEN RD. NORTH TO US HWY. 192, INCLUDING PORTIONS OF OF THE SOUTH SIDE OF US HWY. 192 FROM OLD CANOE CREEK RD. EAST TO NEPTUNE RD. IS HEREBY RESCINDED FOLLOWING THE SATISFACTORY COMPLETION OF THE BACTERIOLOGICAL SURVEY SHOWING THAT THE WATER IS SAFE TO DRINK.

 

FOR MORE INFORMATION YOU CAN CALL CUSTOMER SERVICE AT 407-957-7344 OR VISIT  WWW.STCLOUD.ORG/WATER. THANK YOU.

TO VIEW A MAP OF THE AFFECTED AREA, CLICK HERE MAP VIEW.


RESCISSION OF THE SEPTEMBER 22, 2020, "PRECAUTIONARY BOIL WATER NOTICE" FOR THE AREA OF PINE LAKE ESTATES FOR PONDEROSA DR. FROM CHESTNUT ST. TO PINE LAKE DR. TO INCLUDE AVOCADO ST. AND HEMLOCK ST. IS HEREBY RESCINDED FOLLOWING THE SATISFACTORY COMPLETION OF THE BACTERIOLOGICAL SURVEY SHOWING THAT THE WATER IS SAFE TO DRINK.

 

FOR MORE INFORMATION YOU CAN CALL CUSTOMER SERVICE AT 407-957-7344 OR VISIT  WWW.STCLOUD.ORG/WATER. THANK YOU.

TO VIEW A MAP OF THE AFFECTED AREA, CLICK HERE MAP VIEW.


PRECAUTIONARY BOIL WATER NOTICE: Effective September 22, 2020 at 10:00pm, due to the Line Swabbing being done in the area of Brown Chapel Rd. from US Hwy. 192 north to 5th St. and US Hwy. 192 from Brown Chapel Rd. west to Old Canoe Creek Rd. a Precautionary Boil Water Notice has been placed into effect. This precautionary boil water notice only affects those customers that were previously notified by City personnel of the work in their area. The City of St. Cloud advises that all water used for drinking, cooking, making ice, brushing teeth or washing dishes be boiled. A rolling boil of one minute is sufficient. As an alternative, bottled water may be used. This notice will remain in effect until a bacteriological survey is complete. A separate notification will be issued when the process has been completed and you can visit www.stcloud.org/water for further updates.

We apologize for any inconvenience and we appreciate your patience. If you have any questions, please contact customer service at 407-957-7344.


To view a map of the affected area, click here map view.



RESCISSION OF THE SEPTEMBER 19, 2020, "PRECAUTIONARY BOIL WATER NOTICE" FOR THE AREA OF COMMERCE CENTER DR. FROM OLD CANOE CREEK RD. NORTH TO BROWN CHAPEL RD. AND TO INCLUDE ALL OF BLACKBERRY CREEK AND PEMBERLY PINES SUBDIVISIONS IS HEREBY RESCINDED FOLLOWING THE SATISFACTORY COMPLETION OF THE BACTERIOLOGICAL SURVEY SHOWING THAT THE WATER IS SAFE TO DRINK.

 

FOR MORE INFORMATION YOU CAN CALL CUSTOMER SERVICE AT 407-957-7344 OR VISIT  WWW.STCLOUD.ORG/WATER. THANK YOU.


TO VIEW A MAP OF THE AFFECTED AREA, CLICK HERE MAP VIEW.








ST. CLOUD UTILITIES CUSTOMER SERVICE CENTER INFORMATION

Our Customer Service Center offers services online, by phone, and in office. We are happy to assist you with all of your water service needs. For questions about your utility bill, or to start/stop/transfer service, call St. Cloud Utilities Customer Service at 407-957-7344.


Assisting our citizens with their “Water Bills” during COVID-19

We do understand how incredibly challenging Covid-19 pandemic has been for many families in our community, and we stand committed to providing exceptional customer service and utilities to our citizens during this time. As we gradually return to a new normal, disconnections and late fees will resume on August 3, 2020. If you are experiencing a financial hardship, and have fallen behind on your payments, we have these financial programs below to assist you.


Payment Plans

We understand everyone’s situation is different, and we want to work with you to customize a payment plan that will help you pay off your past due balance. Please call us today at 407-957-7344 or email us at customerservice@stcloud.org and one of our dedicated agents will be happy to help you.


St. Cloud Cares Utilities Assistance Program

St. Cloud Utilities (SCU) in partnership with the Osceola Council on Aging (COA) has the St. Cloud Cares Program to provide financial assistance to St. Cloud utilities customers who are experiencing financial hardships. To apply for the program, customers can call the COA at 407-846-8532 or visit https://osceolagenerations.org/services/covid19-emergency-utility-assistance/.

We are in this together, and we hope you and your family continue to stay safe and well amidst the disturbance with COVID-19.


IRRIGATION VIOLATION REMOVAL

If you received an irrigation violation warning and would like to remove the warning from your St. Cloud Utilities Account, please click here: Irrigation Scheduling Enforcement


**For the St. Cloud Utilities Water Information Portal and  information on the unidirectional flushing schedule click here

 


PAPERLESS BILLING

Paperless E-bill is a fast, easy, secure, and FREE way to eliminate your paper bill and receive and pay your bill online. 

To sign up for paperless billing, please visit the St. Cloud Utilities website to log in or create a new account.


FOR WATER, BACKFLOW, OR SEWER CONCERNS

For water, backflow, or sewer concerns, City of St Cloud should be contacted first at 407-957-7344 prior to plumbing contractors to evaluate if the service of a plumber is necessary. If a plumber is contacted first, City of St. Cloud will not assume responsibility for incurred costs. Outside of normal business hours, please call  407-891-6700.


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  1. Jennifer Carver

    Jennifer Towns

    Customer Service Center Manager
    Phone: 407-957-7344

St. Cloud Utilities 

Customer Service Center

Physical Address
1300 9th Street
Building A - First Level
St. Cloud, FL 34769

Phone: 407-957-7344
Fax: 407-957-7111


***PHASE 2 RE-OPENING***

Hours
Monday - Friday
8 a.m. - 4 p.m.