SCU Water Information Portal

  1. St. Cloud Water Update
  2. FAQ's
  3. Water Quality
  4. Polisher
  5. Flushing Locations

Welcome to the St. Cloud Utilities Customer Service Water Information Portal. The purpose of this page is to keep residents and customers of the Utility System informed on a variety of topics of concern including water quality and discoloration, updates on the utility projects and ongoing efforts to address water concerns. 

Water Quality

The City of St. Cloud Environmental Utility department takes drinking water samples regularly for testing by a third-party laboratory to ensure that the drinking water meets all regulatory requirements and is safe to drink.  The results of these samples are reported to the Florida Department of Environmental Protection (FDEP) which is responsible to the Environmental Protection Agency for administration of the federal Safe Drinking Water Act for the State of Florida.  The FDEP requires that all municipal water systems sample and test for a number of Organic and Inorganic Chemicals, Radionuclides, Disinfection By-products, and Bacteria. In all, the City tests for 80 different compounds, disinfection by-products 4 times a year, 70 bacteriological samples every month. To date the City water system is incompliance with all water quality parameters.  


To learn more about the City of St. Cloud’s drinking water quality, recent testing results, and the 2018 Water Quality Report, click here.


Water Treatment Plant No. 4 Polishing Filter Replacement Project

The City of St. Cloud’s Water Treatment Plant No. 4 utilizes two Polishing Filters to catch and remove resin and other fine particles (the main cause of water discoloration) after primary treatment.  The original Polishing Filters structurally failed and lost operational capacity.  In 2018, the City implemented a project to replace the failed polishers. The project’s main objective is to replace the two existing aluminum Polishing Filters with stainless steel Polishing Filters.  The project also includes replacement of valves and new instrumentation. Completion of the project is anticipated soon. 


Unidirectional Flushing Program

The City’s Unidirectional Flushing Program is our main tool in tackling the water discoloration and sedimentation issue in the distribution system.  Unidirectional flushing is different from conventional flushing in many ways.  It involves manipulating valves to divert flow and create high scouring velocities in the pipes to flush out the accumulated resinsediment. The Unidirectional flushing program is progressing in a systematic manner through the portions of the water distribution system most impacted by the resin sediment in the water. The City anticipates that it will take several rounds of the Unidirectional flushing to clear the distribution system in these most affected areas. 


The City of St. Cloud is committed to providing clean drinking water to all of its users.  The City is also committed to being as transparent as possible with any challenges that the Utility faces.  We will keep this web page updated weekly to provide relevant information about the water quality and project progress.  For any additional questions, please reach out to the Utility’s Customer Service Center at 407-957-7344 or customerservice@stcloud.org.