St. Cloud Utilities Customer Service
St. Cloud Utilities Customer Service Center Information
Our Customer Service Center offers services online, by phone, and in office. We are happy to assist you with all of your water service needs. For questions about your utility bill, or to start/stop/transfer service, call St. Cloud Utilities Customer Service at 407-957-7344.
***NOTICE***Some residents in the areas of the Preserve at Turtle Creek, Turtle Creek, Terra Vista, Canopy Walk, Lancaster Park, Estates at Westerly, Sola Vista, Rummell Downs and Live Oak Lake may be experiencing inconsistent irrigation pressures. The City is aware of this and is in the process of making changes to the existing reclaim water system. These changes include a project that will add another 1000' of large diameter reclaimed water main, which will connect two other large mains on Hickory Tree Road forming a loop. This looping connection will help to increase reclaim water flows and pressures in these areas. This project is estimated to be completed by the end of August. The City is also stepping up enforcement of the irrigation schedule to ensure that everyone is watering at the proper times.
**NOTICE** Beginning May 1, 2019 the City will be enforcing new potable water irrigation restrictions. Please make sure that you adjust your irrigation timers accordingly, following the potable irrigation schedule below. Any resident found not to be in compliance with these new restrictions will be subject to violation notices and fines.
* FOR THE CURRENT WATERING SCHEDULE FOR PRESERVE AT TURTLE CREEK, TURTLE CREEK, TERRA VISTA, CANOPY WALK, LANCASTER PARK, ESTATES AT WESTERLY, SOLA VISTA, LIVE OAK LAKE AND RUMMELL DOWNS, PLEASE CLICK HERE.
Paperless E-bill is a fast, easy, secure, and FREE way to eliminate your paper bill and receive and pay your bill online.
To sign up for paperless billing, please visit the St. Cloud Utilities website to log in or create a new account.
If you are a Homeowners Association and unsure of your irrigation schedule, please contact our Customer Service Center at 407-957-7344.
For Water, Backflow, or Sewer Concerns
For water, backflow, or sewer concerns, City of St Cloud should be contacted first at 407-957-7344 prior to plumbing contractors to evaluate if the service of a plumber is necessary. If a plumber is contacted first, City of St. Cloud will not assume responsible for incurred costs. Outside of normal business hours, please call 407-891-6700.